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best professional smile. I had spent years sharpening that smile. It worked even when I was running on fumes.
“Good evening, sir,” I said warmly. “Can I start you with something to drink?”
He barely looked up. “Water. No ice.”
No small talk. No eye contact. No warmth.
That was fine. I had served far more difficult guests over the years. I knew the rule.continue reading …
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